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Save on Heating with the Medway Heating Experts TRUSTED FOR 95 YEARS

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Great service.

Since 1928

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What to Know

About Your Heat Pump

How Does Your Heat Pump Work?

Heat pumps work by extracting heat from outside and transferring it inside your home. The electricity supplied to the unit is not creating the heat but powering the motors to blow the absorbed heat into your home.

During cold winter nights, as the outdoor temperature drops, the heat pump has less heat in the outdoor air to transfer into your home. Because of this, it is recommended that homes keep their original heat source (typically gas, oil, or electricity) as a backup.


Heat Pump FAQs

Do I need to clear snow away from my heat pump?
Yes, keep at least 1 foot proximity to allow the melted snow a place to go. Ice buildup on the outside and around the bottom of the outdoor unit is normal. This is another reason why snow removal is important.
I’m feeling cooler air from the vents, is that normal?
How come I’m not feeling a rush of heated or cooled air when I adjust the temperature?
I’m having company over and want to adjust the temperature.
There is steam coming from my unit outside, is that normal?
I’m hearing a “whooshing” sound from my unit, is that normal?
My heat pump seems to be running very long, is that normal?

Benefits of a Heat Pump

  • Energy Efficient
    Lower Heating and Cooling Bills
  • Dual System
    Heating & Cooling in One Solution
  • Eco-Friendly
    Reduces Reliance on Fossil Fuels
  • Home Comfort
    With Even Temperatures
  • Increased Lifespan
    With Low Maintenance
Inquire today about programming your thermostat on your phone!
(WHEN APPLICABLE)